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Q: How do I recruit new affiliates?

Use Programs: Go to programs in the app > hit the create program button (default rate + optional fixed amount). Assign affiliates to a program tier; that tier sets their commission. You can also auto-assign all affiliates to a program by going to Settings > New affiliates > Toggle on "Auto-assign program to new affiliates" > Select the program you want. In Settings, choose whether tax and shipping count in the commission base.

Q: Can I set up a multi-level program?

Yes. Under Programs, create a multi-level (MLM/network) program: set number of levels, commission type (order amount vs commission from level below), and rates per level. Assign the multi-level program you just created to a commission program; affiliates in that tier can have parents and earn upline commissions.

Q: Can I set up a tiered/ladder program based on amount of orders or total sales?

Yes. Use performance-based ladder rules: define tiers, then rules that promote affiliates when they hit a threshold (e.g. X amount approved orders or $X approved sales). They’re moved to the higher tier automatically.

Q: How can I create a coupon/discount code?

On the app: Go to Programs → Coupons → create a coupon template (discount type, value, etc.). Then create actual codes from that template (per affiliate or in bulk). Affiliate: From their profile/coupon manager, pick a template and enter a code; the app creates the Shopify discount and links it to them.

Q: How can I exclude certain products from earning commissions?

Go a tier/program settings or affiliate’s commission rules, select products/collections and choose exclude (those earn 0%) or include-only (only those earn; everything else earns nothing).

Q: Can I set different commissions for different products in the same program?

Yes. In tier or affiliate commission rules, set per-product or per-collection percentage and/or fixed amount. Formula: (price × percentage) + fixed amount. Items without a rule use the default rate.

Q: Is tax and/or shipping cost included in the commission calculation?

By default, no. Commission is on subtotal only. In Settings you can turn on “Include tax/VAT in commission calculation” and/or “Include shipping in commission calculation” to add them to the base. Go to Settings > Business settings > Commission calculation > toggle on both "Include tax/VAT in commission calculation" and "Include shipping in commission calculation."

Q: How do I recruit affiliates?

Add manually: On the app, go to Affiliates → Add affiliate (name, email, optional program/coupons); optionally send an invite email. Self-signup: Share your registration link (Affiliates page or setup) so people apply via your affiliate portal; you approve/deny in the app. Program assignment: Assign a program (tier) when adding, or later on the affiliate’s profile; use Settings to auto-assign a program to new affiliates.

Q: How do I assign commission programs to affiliates?

When adding: On the add-affiliate form, select a program (tier) from the dropdown; that sets their commission and tier perks. Existing affiliate: Open the affiliate → use the program/tier control (e.g. “Individual” or tier name) → change to the desired program and save. Commission and tier-linked coupons update automatically.

Q: Can I auto-assign programs to new affiliates?

Yes. In Settings, turn on Auto-assign program to new affiliates and choose the program in the dropdown. New affiliates (e.g. from portal registration) get that program by default. You can still change it per affiliate on their profile.

Browse setup guides and FAQ answers for affiliate onboarding, referral tracking, commissions, payouts, and portal settings. For strategy and educational content, visit the blog. Comparing plans? See pricing.

Guides

Getting Started

Overview

Installation

Quick Start

Guides

Documentation

Affiliate Management

Tracking & Analytics

Programs

Payouts

Settings

Manual Orders

Guides

Guide for Affiliates

Affiliate Overview

Affiliate portal

FAQ

Affiliates

How do I recruit new affiliates?

Can I set up a multi-level program?

Can I set up a tiered/ladder program based on amount of orders or total sales?

How can I create a coupon/discount code?

How can I exclude certain products from earning commissions?

Can I set different commissions for different products in the same program?

Is tax and/or shipping cost included in the commission calculation?

FAQ

Commissions & Payments

How do I recruit affiliates?

How do I assign commission programs to affiliates?

Can I auto-assign programs to new affiliates?

What if I want a personal program for my affiliate?

FAQ

Payments & Payouts

What payment methods do you support? / How do I pay affiliates?

How do I add a payment method?

Which payment methods are supported by the app?

How do I schedule payouts with PayPal?

How do I set up custom (manual) payments?

How can I change my store’s currency after setting it?

Why isn’t my PayPal connecting or authorizing payouts?

FAQ

Extra settings

How can I edit my cookie settings?

How can I get more information from my affiliates?

Can I customize the affiliate portal to fit my brand?